Genoa Ottoman

What is your Return Policy?

ALL SALES ARE FINAL - NO REFUNDS ·

What is Your Exchange Policy?

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can exchange it within 5 days of delivery. Exchanged items must be new and in unused condition.  Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, Linens, and Cordless Power Packs cannot be exchanged. To return items for an exchange please contact us via email or call the store. All exchanges are subject to round trip delivery charges. All exchanges are subject to a 15% restocking fee. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.

FOR ALL ELIGIBLE EXCHANGES: 

Item(s) must be unused and free from damage, pet hairs, soil, or stains.

Exchanges May Not Be Issued If: 

1. The item(s) is determined by J.R. Furniture or the manufacturer to have been used, damaged by customer.
2. If the item(s) is not returned in its original packaging or equivalent.